Privacy Policy

1. Introduction

PataDoc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare appointment booking platform.

2. Information We Collect

We collect information you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Health-related information you choose to share when booking appointments
• Dependent information if you book on behalf of family members
• Payment information (processed securely through third-party providers)
• Reviews and feedback you provide

3. How We Use Your Information

We use the information we collect to:

• Facilitate appointment bookings with healthcare providers
• Send appointment confirmations, reminders, and updates
• Provide customer support
• Improve our services and user experience
• Communicate with you about our services

4. Information Sharing

We share your information with healthcare providers you choose to book appointments with. We do not sell your personal information to third parties. We may share information with service providers who assist us in operating our platform, subject to confidentiality agreements.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@patadoc.co.ke